Shipping & Delivery
At Edumart Plus, we aim to deliver your orders safely and on time.
Order Processing
All orders are processed and dispatched within 2 working days after the order is confirmed. Please note that dispatch timelines may be affected during public holidays, festivals, or unforeseen circumstances.
Shipping Timeline
Once dispatched, orders are delivered through our trusted shipping partners.
Estimated delivery time is 5–10 working days, depending on your location and courier service availability.
Shipping Partners
We work with reliable logistics partners to ensure safe handling and timely delivery of your products.
Delays
While we strive to meet delivery timelines, delays may occur due to weather conditions, courier issues, or regional restrictions. We appreciate your understanding in such cases.
Returns & Refunds
We value transparency and fairness in our return and refund process.
Unboxing Video Requirement
Customers are required to record a clear unboxing video at the time of opening the package. This video is mandatory for any return request related to damages.
Return Eligibility
Returns are accepted only in case of physical damage to the product during transit.
Returns will not be accepted for:
- Working condition issues
- Usage-related concerns
- Change of mind after delivery
Return Shipping Charges
All return courier charges must be borne by the customer. Edumart Plus will not be responsible for return shipping costs.
Refund Process
Once the returned product is received and verified, eligible refunds will be processed to the original payment method within the applicable timeline.
